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Social media recovery and fake account takedowns

If your social account has been taken over, or someone is copying your name, photos or business, we gather the evidence, file the reports and follow up until the fake is removed or access is restored.

from £300starting price
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A worried man with his hands on his head, representing a hacked or impersonated account

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A short cartoon with a voice-over and captions that shows the problem and how we solve it. Press play and turn your sound on.

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Cartoon transcript for Social Media Recovery & Fake Account Takedowns: the problem is shown first, then how Cyber Multimedia Solutions fixes it step by step. If your social account has been taken over, or someone is copying your name, photos or business, we gather the evidence, file the reports and follow up until the fake is removed or access is restored.

What this service is

Two problems look similar but are handled differently. In a compromise, a criminal controls your real account. In impersonation, someone creates a fake that copies you. Both can cost you money, trust and clients.

Platforms respond best to well-documented reports through the right channels. We prepare the evidence, choose the correct route for each platform and escalate when the first report is ignored. We keep a record of each step, which also helps if the matter later needs legal action.

You may need this if

  • Your Facebook, Instagram, TikTok or X account was hijacked.
  • Someone is using your name or photos to scam people.
  • A fake business page is copying yours.
  • You are locked out after a suspicious login.

How it works

  1. Evidence

    Links, screenshots and dates are captured and preserved.

  2. Report

    Reports are filed through the correct platform channels.

  3. Escalate

    If needed, we escalate and follow up until there is a decision.

  4. Secure

    Two-step verification and recovery details are set up to reduce repeat attacks.

What you get, what to expect, and what we need from you

Deliverables

  • Evidence file of the impersonation or compromise
  • Platform reports and escalations
  • Guidance to regain and secure your account
  • Monitoring for new copies where agreed
  • A record usable if legal action follows

Limits we tell you upfront

  • Platforms make the final decision, and we cannot force them.
  • Timelines vary by platform.
  • We only act for the owner of the account or the person impersonated.

Your part

  • Give us links and screenshots of what you have seen.
  • Prove your identity where platforms require it.
  • Warn your contacts not to trust the fake.

Where we work: based in Kampala, Uganda, serving clients across Uganda and East Africa on site where needed, and remotely for international clients.

Common questions

What if the fake account keeps coming back?

We monitor for repeats where agreed and report each one with the prior record.

Can you recover a deleted account?

Sometimes, depending on the platform and how long ago it was deleted.

Do you help with WhatsApp?

Yes, see WhatsApp account recovery.

Is there a legal route?

Often. We can supply the evidence and work with qualified counsel.

Tell us what happened. We will tell you what is possible.

A £100 consultation, credited to your invoice if you go ahead. Prices start from £300.

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