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We guide you step by step through Facebook’s official recovery routes, secure the email and phone behind the account, and help you stop the intruder messaging your contacts. We have no secret access to Facebook, and we will never promise one.
A short cartoon with a voice-over and captions that shows the problem and how we solve it. Press play and turn your sound on.
Cartoon transcript for Facebook Account Recovery: the problem is shown first, then how Cyber Multimedia Solutions fixes it step by step. We guide you step by step through Facebook’s official recovery routes, secure the email and phone behind the account, and help you stop the intruder messaging your contacts. We have no secret access to Facebook, and we will never promise one.
When a Facebook account is taken over, speed and order matter. The first hour decides whether the intruder can lock you out for good, so we focus on the email address, phone number and sign-in methods that control the account.
We work through the platform’s own recovery tools and support channels, prepare the proof they ask for, and document what happened so it can be used if you report it to police.
Be careful about anyone who offers to “hack back” into Facebook for a fee. That is almost always a scam, and it can also be illegal. We use official routes only.
You tell us what you see on Facebook: password changed, email swapped, login alerts, or messages you did not send. We tell you what to do in the next ten minutes.
We help you take back control of the email address and phone number linked to the account, and turn on two-step sign-in.
We help you use Facebook’s official routes: the recovery link, a trusted contact or friend verification, and an identity check if the account is locked, and we prepare the details they ask for.
We help you remove unknown devices, warn your contacts, and keep screenshots and dates for a police report.
Where we work: based in Kampala, Uganda, serving clients across Uganda and East Africa on site where needed, and remotely for international clients.
No. We do not break into accounts. We guide you through the official recovery process and secure everything around it.
Social media recovery starts from £300. After a short chat we confirm a fixed quote. A £100 booking payment is credited to your invoice.
Often yes, if you were an admin and can prove it. Tell us whether it is a personal profile or a Page and who the admins were.
A £100 consultation, credited to your invoice if you go ahead. Prices start from £300.
Email, Facebook, Instagram, X, Snapchat, TikTok or WhatsApp: the first steps are similar. We tell you what to do in the first ten minutes, then guide recovery through official routes and lock the intruder out.
If your social account has been taken over, or someone is copying your name, photos or business, we gather the evidence, file the reports and follow up until the fake is removed or access is restored.
If your WhatsApp has been hacked, hijacked or locked, criminals can message your family, friends and customers pretending to be you. We help you take the account back, remove the intruder and lock it down.
We reply on WhatsApp, usually the same day.
Cyber Multimedia
