A short cartoon with a voice-over and captions that shows the problem and how we solve it. Press play and turn your sound on.
Cartoon transcript for Stolen Phone Recovery: the problem is shown first, then how Cyber Multimedia Solutions fixes it step by step. We work through your phone’s online account and its hidden IMEI identity number to trace, lock and, where the situation allows, recover it, and to stop the thief reaching your data.
Every phone has an IMEI, a unique identity number, and most are tied to an online account such as iCloud. Those two routes are how a phone can be traced, locked or flagged. Which route fits depends on the phone, how it was lost and what you still have, such as the original box or the account login.
We are honest from the start. After a short assessment we tell you the realistic chances before you commit to the full fee. The first thing we do, in parallel, is protect you: block the thief’s access to your accounts, mobile money and messaging, because the phone itself is often less valuable to them than what is on it.
You give us the phone model, IMEI if you have it, and what happened. We choose between the iCloud route and the IMEI route.
We guide you through locking SIM, mobile money, email, WhatsApp and social accounts so the thief cannot use them.
We work the chosen route to trace, lock or flag the device.
You receive the details you need for the police and for your records.
Where we work: based in Kampala, Uganda, serving clients across Uganda and East Africa on site where needed, and remotely for international clients.
It is printed on the original box and receipt, and usually in your Google or Apple account under your devices. Dial *#06# on another phone with the same SIM history only if you have the handset.
It starts the case and is credited to the final fee of £300 or £600.
No one can promise that. We tell you the realistic chances after assessment.
Where your account allows it, we guide you to lock or erase the device so your data is protected.
A £100 consultation, credited to your invoice if you go ahead. Prices start iCloud £300 · IMEI £600.
If your WhatsApp has been hacked, hijacked or locked, criminals can message your family, friends and customers pretending to be you. We help you take the account back, remove the intruder and lock it down.
If your social account has been taken over, or someone is copying your name, photos or business, we gather the evidence, file the reports and follow up until the fake is removed or access is restored.
Security checks for your website, network, email and devices. We find the weak spots, explain them in plain language and help you fix them before someone else finds them.
We reply on WhatsApp, usually the same day.
Cyber Multimedia
